Avoiding the Pitfalls: Supporting ESA claimants transitioning to Universal Credit
This webinar was designed for non-welfare specialist frontline staff, helping them support clients—particularly ESA claimants with mental health challenges—who are being moved to Universal Credit (UC).
Drawing on extensive experience delivering UC training and supporting claimants, Clean Slate provides a clear overview of the UC system, highlights common pitfalls, and offers actionable advice to help clients through the transition. They shared insights from their Quids in! Guide to UC and Cost of Living Survey, which reveals that 24% of ESA claimants are not responding to migration letters.
What we covered:
Part 2: Practical strategies for helping claimants manage budgets, pay rent, and reduce reliance on debt and crisis services—building resilience and financial stability.
Part 1: System overview, challenges claimants face, and how to proactively support clients using real data and frontline insights.
Watch the full webinar here:
Flip through the presentation slides here: