Your rights, your power: Building Financial Agency
Many individuals living in financial hardship feel powerless when it comes to asserting their rights. This webinar sought to change that by sharing practical steps professionals can take to empower consumers to recognise and exercise their rights. Empowering individuals with knowledge about their rights can create a ripple effect, fostering greater financial agency and resilience.
The event was hosted by Quids in! Money Guidance, in partnership with the Wales Money Guiders Network.
What was covered:
- The key messages to help vulnerable customers understand what they’re entitled to
- Strategies for engaging consumers in their rights to boost confidence and reduce fear of judgment
- Tools and resources to help clients deal with utility companies and financial services, and protect themselves from rogue traders and scams
We were joined by fours experts in this field:
Jeff Mitchell Founder and Managing Director at Clean Slate Training & Employment (home of Quids in! Monday Guidance).
Contact: [email protected]
Andy Agathangelou Founder, Transparency Task Force and Chair, Secretariat Committee, APPG on Investment Fraud and Fairer Financial Services
Contact: [email protected]
Andy shared some useful links:
- Faces of Financial Crime; useful information on the life experience of financial scam victims, etc: https://transparencytaskforce.org/wp-content/uploads/2023/12/Faces-of-Financial-Crime.pdf
- A report showing that the Financial Sector is the most violating of all industries in the UK: https://violationtrackeruk.goodjobsfirst.org/top-industries
- The APPG has a resources page that might be helpful: https://www.appgifffs.org/resources
Ryan Evans Client Liaison Officer- Wales Illegal Money Lending Unit
Contact: [email protected]
Ryan shares his presentation and resources on handling loan sharks:
Louise Baxter Head of the National Trading Standards Scams Team
Contact: [email protected]